Frequently Asked Questions
What if it rains?
A shower or two is no problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK.
When time will you arrive?
We deliver from 8:00am and If you have specific times to operate to (i.e. you have a hall hired for a set period) we will arrange our bookings around you.
what can we not use with our bouncy castles?
No Face Paint, silly string , food , colour runs or foams parties. As these stain our castles. charged £50 for damage.
How long can I keep the bouncy castle?
Our collections times are latest 19:30 if you want a later collection you will need to have an overnight booking. We don't collect after the hours stated When you make your booking we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.
Can I hire a bouncy castle overnight?
We can arrange overnight hire for an additional cost but we can ONLY leave a bouncy castle overnight in a secure garden or hall.
Can I book at the last minute?
You can leave it until the day of your event to book but don't be surprised if we have no availability . In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as castles are in heavy demand.
How long do you need to set-up and take down a bouncy castle?
It takes between 15 and 20 minutes to set up a bouncy castle and about 15 to 20 minutes to take it down.
Can I collect a bouncy castle from you?
No for insurance and safety reasons we must deliver and install the equipment ourselves.
What should I do before you arrive?
Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles.
What sort of surface do you need for the bouncy castle?
Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear - we have other deliveries to get to.
How much room do you need to erect a bouncy castle?
There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side. You should prune overhanging trees or shrubs before we arrive.
Can we move the bouncy castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.
How safe is it?
All of our bouncy castle and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates. However you are responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.
What about insurance?
We have public liability insurance , which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.
Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.
How much does it cost in electricity to run a bouncy castle?
It costs approximately £1 to run a bouncy castle or slide all day.
Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.
Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, all of our bouncy castles are suitable for children up to and including the age of 12 Our Adult castles are suitable for children of all ages.
Do you give a discount if I hire a more than one bouncy castle?
Yes, contact us to arrange a discount for multiple hire